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Our page is made for customers to express their concerns and thoughts about our company. You can find anything that is Home Depot based and you can express your thoughts about our company. If you have any questions please feel free to write it on our blog. This blog was made to answer your questions and make sure that all your needs are satisfied. You can find our web site link on the receipts and coupons that are sent to your homes. Please take advantage and let us know about your thoughts.
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Sunday, October 21, 2007

Who Are Home Depot's Customers?

Home Depot has 3 groups of customers:
1. Do-It-Yourself customers
consists of homeowners and customers who buy their materials and complete their own projects

-customers can attend Home Depot's online or in store clinics to learn how to properly complete a project.

2. Do-It-For-Me Customers
consists of homeowners and customers who buy their materials but hire someone else to complete their project
-these customers can hire professionals from Home Depot to complete a variety of projects such as painting and carpet installations

3. Professional Customers
consists of professional remodelers, general contractors, repairmen, and tradesmen.
-Have Access to contractor service desks located in 1,900 stores that offer professional customers:
* A Bid Room- centralized team for evaluating and processing large, competitive quotes
- Home Depot associates provide quotes within a 24 hour period
*Tool Rental Center - known for it's "try before you buy" program, where you get to test out tools to see how they work before buying them
- find newest tools and equipment at lowest rental rates
- over 325 tools and equipment available
*Home Depot Buisness Toolbox
Offers small buisnesses and professional customers exclusive resources and significant savings
Here customers have access to:

*Health Insurance & benifits * Computers & Technologies *Dumpster Rental * Shipping
*Wireless telecommunications * Buisness accounting & software *Buisness Insurance * Buisness management tools *Office Supplies * Printing & Copying services *Payroll Processing * Logo Wear & Apparel *Credit card processing

(buisnessweek.com, homedepot.com)

2 comments:

Kelly said...

Home Depot's informative clinics make it easy for anyone to learn how to complete a project. Within an hour and a half Home Depot's professionals go through the entire project step by step with hands- on demonstrations so that you fully understand how to go about your project.

Anthony said...

home depot is definetly a do it yourself store.